
Frequently Asked Questions
ABOUT US
Where are you located?
We are a small, family business located in Pennsylvania, USA!
What are your customer service hours?
We're available Monday - Friday, 8:00am - 5:00pm EST. We do not have hours on weekends or US holidays. If you reach out, we'll get back to you within 24 hours!
What environmental causes do you support?
Giving back and supporting eco nonprofits to help nurture our planet is a key part of our mission! We have a buy one, plant one system - meaning we plant a tree for every item sold. If you buy 4 items, then 4 trees are planted! We also donate a portion of every sale to help restore pollinator habitat! So you can feel good knowing your order is helping make a positive impact on the environment! Learn more about our mission here!
SHIPPING & DELIVERY
Do you offer international shipping?
Currently, we only ship to the USA and Puerto Rico, but we hope to expand our locations in the future!
How much does shipping cost?
Standard shipping (3-7 business days or 7-14 business days for HI, AK, and Puerto Rico) is a flat fee of $5.99. If you spend over $75, the shipping is free!
We also offer an expedited shipping option (1-3 business days) for $9.99.
How long does it take to get my order?
PRODUCTION TIME:
We ship all of our products typically within 1-3 business days. We know you're anxious to receive your items, so we strive to have your order processed and shipped as soon as we can!
TRANSIT TIME:
Standard shipping takes 3-7 business days (7-14 business days for Alaska, Hawaii, and Puerto Rico.) Expedited shipping takes 1-3 business days.
Where are your items shipped from?
All items ship from Pennsylvania, USA!
How do I track my order?
When we have your order all set to go, we'll send you a shipping notification email that will include a tracking number for your order.
You can also find your tracking number by logging in to your Oakstone Five customer account and checking your order information.
RETURNS & EXCHANGES
Can I return or exchange my item?
Yes, we offer a 30-day return policy. Items in their original condition may be returned or exchanged within 30 days from the date of delivery. Items must be new, unused, unworn, unwashed, with the tags still on. For more details, or to initiate a return, please see our Return & Exchanges page.
Can I cancel my order?
If you need to cancel an order, please let us know as soon as possible by sending an email to support@oakstonefive.com, or by using the form at the bottom of this page. Please note: If your order has already been processed and shipped, we will no longer be able to cancel it.
Let customers speak for us
from 11 reviewsThese t shirts are the best. They are comfortable and soft. They wash very nice and are ready to wear again quickly. I love all mine.
Material is super soft, quality of product is amazing and it came super fast! Loved it!
So soft and fits great! Love the design and fun packaging!
This hoodie and all the products I have purchased have met all expectations. The hoodie is warm, comfortable and looks good. The flowers printed all over make it bright and cheerful. Oakstonefive is my go to for my needs from now on.
This shirt checks all boxes for the win! Style, color, and wearability are all on point (and that's coming from someone who is extra picky about their t-shirts). Great customer service and quick communication. Thank you!
I am finding these tastefully clever and humorous T-shirt designs a bit irresistible. I discovered this company last month, and already own three! The quality of fabric is very comfortable and easy to care for. The ones that I have happened to order so far are a cotton/poly blend. The text printing is sharp and accurate. Generally I order size Medium for myself when shopping, and that's what I did with the Oakstone line, I ordered Mediums and they all fit just right. I appreciate how the tail of the shirt is a good length and form fitting as well. All that said, just wanted to add-- I simply love the easy tear out tag feature. They don't have to be torn out, but I have to confess,,,, there's a certain satisfaction in doing so!
Really nice shirt with a cool design! It fits me well and I really love the heather material- didn't seem to shrink and it's super soft and comfortable!
This tshirt is very comfortable and fits like I wanted it to. The design on it looks good and has bright colors and the saying on it is fun! Ive worn it a couple times now and it washes up well.
Still have questions? Get in touch!
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